Session Reports
Every diagnosis saved from a guided check — root cause, action taken, and the full timing timeline.
| Report | Order / Manager | Problem | Outcome | Escalation | Bag / Charger | Time | Logged |
|---|---|---|---|---|---|---|---|
| FX-5 | Maa Tanisha Sharma | Screen Problem → Lines on screen | Cable was pinched/loose at the hinge. | Bench technician (L2) | Bag ✕ · Charger ✓ | 0m 3s | Aug 24, 02:37 PM |
| FX-4 | MAA509 Tanisha Sharma | Screen Problem → Dim display | A software/power-plan brightness setting was the cause. | Executive can resolve | Bag ✓ · Charger ✓ | 0m 9s | Aug 24, 02:34 PM |
| FX-3 | MAA047 Tanisha Sharma | Not Turning On → Laptop turns on then off | Loose RAM/battery connector was causing the auto shutdown. | Front-counter technician | Bag ✓ · Charger ✓ | 0m 2s | Aug 24, 01:57 PM |
| FX-1 | BLR912 Rahul Verma | Not Turning On → Laptop not turning on | DC jack is physically loose/damaged - intermittent or no contact. | Bench technician (L2) | Bag — · Charger — | 1m 17s | Aug 24, 09:59 AM |