Diagnosis Report FX-3
Not Turning On → Laptop turns on then off · Aug 24, 2026, 01:57 PM
Front-counter technician
Root-cause diagnosis
Loose RAM/battery connector was causing the auto shutdown.
Recommended action (for the technician)
No parts needed - reseating resolved it; if battery health is found degraded on report, recommend battery replacement.
Final verification before returning to customer
Stays powered 15-20 min continuously under normal use.
Step-by-step timeline
Does this shutdown happen only on the charger, only on battery, or both? Also ask: any burning smell or unusual heat?
Happens on charger only
A technician should reseat the RAM and battery connector, then try a bare-bones boot (no USB devices/printer etc. attached). Did that change anything?
Yes, it now stays on
Total diagnosis time0m 2s
Order
MAA047
Order Manager: Tanisha Sharma (+91 98765 43210)
Device password
••••••••
✓ Bag given✓ Charger given
Condition at intake
- ✓Screen visibly cracked/scratched
- ✓Body dents / scratches present
- ✕Battery visible & seated
- ✕All keys physically present
- ✓Ports (USB/HDMI/audio) intact
- ✓Powers on at intake
- ✕Password/PIN provided by customer
Device condition photos
Bag / case photos
