Diagnosis Report FX-4
Screen Problem → Dim display · Aug 24, 2026, 02:34 PM
Executive can resolve
Root-cause diagnosis
A software/power-plan brightness setting was the cause.
Recommended action (for the technician)
Adjust the power-plan/brightness setting.
Final verification before returning to customer
Normal brightness across the full slider range.
Step-by-step timeline
Confirm the brightness slider isn't already set low, and check if the laptop has an ambient light sensor that could be auto-dimming it.
Setting was the cause - now fixed
Total diagnosis time0m 9s
Order
MAA509
Order Manager: Tanisha Sharma (+91 98765 43210)
Device password
••••••••
✓ Bag given✓ Charger given
Condition at intake
- ✓Screen visibly cracked/scratched
- ✓Body dents / scratches present
- ✓Battery visible & seated
- ✓All keys physically present
- ✓Ports (USB/HDMI/audio) intact
- ✓Powers on at intake
- ✓Password/PIN provided by customer
Device condition photos
Bag / case photos
